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Unsubscribe and refunds

Here is exactly how to stop your subscription, and what to do if you think you were charged in error.

How to unsubscribe

Find your operator below and follow the steps shown, or reach us by email.

Mobily

Text U 2 to 600473 and your subscription is cancelled straight away.

  • Send from your registered mobile number
  • Cancellation takes effect immediately
  • No app or login needed

You can also contact our customer care team at help@benefit-sa.com

  1. Open the subscription page

    Follow the link above to your operator's subscription management page.

  2. Confirm the cancellation

    Select this subscription and confirm that you want to stop it.

  3. You are unsubscribed

    Billing ends and no further charges are made to your mobile account.

  1. Send the keyword

    Text the opt-out keyword for your operator to the short code shown above.

  2. Get confirmation

    You will receive an SMS confirming that your subscription has been stopped.

  3. You are unsubscribed

    Billing ends and no further charges are made to your mobile account.

Refund policy

If you were charged for something you did not intend, here is how we handle it.

  1. Refund requests must be made within 30 days of the charge you are querying.
  2. Send your request to help@benefit-sa.com with the mobile number that was billed.
  3. Tell us your operator and the date the charge appeared on your bill or balance.
  4. We confirm by email that your request has been received.
  5. Every request is checked against our subscription and billing records.
  6. Charges raised after a confirmed cancellation are always refunded in full.
  7. Approved refunds are returned through the same operator billing channel that took the payment.
  8. Cancelling and requesting a refund are separate steps, so do both if you need both.

BeneFIT FAQs

Have questions about BeneFIT? Our FAQ section provides answers to help you get the most from your fitness journey.

What do I receive with my BeneFIT subscription?
With your BeneFIT subscription you get unrestricted access to every program: guided workouts, step challenges, healthy eating ideas, breathing and sleep routines, progress tracking and the points and rewards that come with them, with regular updates.
How did I get subscribed to BeneFIT?
You subscribed to BeneFIT by following our subscription process, either through your mobile device or via our secure website. Once completed, your access is activated straight away.
Is there a charge for using BeneFIT?
The subscription grants you unlimited access to all BeneFIT content and features during the active subscription period. Yes, BeneFIT operates a subscription model (STC Postpaid: SAR 3 daily, STC Prepaid: SAR 3 daily, Mobily: SAR 4.03 daily), please refer to our pricing information.
What platforms does BeneFIT support?
BeneFIT works in the browser on smartphones, tablets and computers, so you can train wherever you are.
How do I reach customer support?
Our customer support team is available to assist you. You can reach us through the 'Contact' page on the BeneFIT site or email us at help@benefit-sa.com
How do I cancel my BeneFIT subscription?
To cancel your subscription, you can do so by texting U 2 to 600473 (for Mobily), or by emailing our customer care team at help@benefit-sa.com.